Effective: September 6, 2026 · Version 2026-09-06
Please read these terms and conditions carefully before using our Applications (including our website). By using our Applications, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our Applications.
This quick summary is provided for your convenience. It is not intended to replace the main terms below, so please refer to the main terms for full details.
These terms of use (together with the documents referred to in them) tell you the rules for using our websites (including subdomains, e.g. https://subtitles.app) through which we make our transcription, translation, and related tools and services available (“our Applications”), whether as a guest or a registered user. Use of our Applications includes (but is not limited to) accessing, browsing, or registering to use our Applications.
Please read these terms carefully before you start using our Applications. By using our Applications, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our Applications.
These terms refer to the following additional terms, which also apply to your use of our Applications:
Saint Technology, Inc. ("we", "us", or "our" in these terms) is a corporation incorporated in Delaware, United States. Our registered address is 651 N Broad St, Suite 201, Middletown, DE 19709, United States.
We are the registered owner of the subtitles.app domain and related software applications.
If you have questions, you may be able to find an answer on our website (subtitles.app) or via the chat feature in our Applications. You can also contact us at [email protected]. When emailing us, we would appreciate you providing:
We respond within a reasonable period and within any timeframe required by applicable law after verifying the request where necessary.
We may amend these terms from time to time by amending this page. We will endeavor to notify you of any changes in advance via email (assuming you have provided us with your email address).
Every time you wish to use our Applications, please check these terms to ensure you understand the terms that apply at that time.
The date on which these terms were most recently updated is stated at the top of this document.
We may update our Applications from time to time, and may change their content at any time, including (but not limited to) to reflect changes to our products and services, our users’ needs, and our business priorities.
However, please note that we are under no obligation to update any content on our Applications, which may be out of date at any given time.
We do not guarantee that our Applications, or any content on them, will always be available or uninterrupted. We may suspend, withdraw, discontinue, or restrict the availability of all or any part of our Applications without notice, but we will try to give you reasonable notice of any suspension or withdrawal.
You are responsible for making all arrangements necessary for you to access our Applications, and for backing up any content you have uploaded onto our Applications.
You are also responsible for ensuring that all persons who access our Applications through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
To use paid or account features, you may sign in through a one-time email link, Google OAuth, or possession of a legacy account/API key. Subtitles.app does not currently use an account password. You shall provide accurate account and purchase information.
You must protect your email account, API/account key, one-time sign-in links, browser session, public/share URLs, and other access tokens. Anyone who possesses one of these credentials may be able to act with its scope. Do not disclose them to an unauthorized person, and rotate your key or contact support if you suspect compromise.
By registering an account, you acknowledge and accept that an account registered by a bot or any other automated method is not permitted, that you are only allowed to register one account, and that your account cannot be shared with any other person.
We have the right to suspend and/or terminate your access to your account, and/or disable any user identification code, whether chosen by you or allocated by us, at any time, if:
You shall not be entitled to claim damages, reimbursement, or similar for our suspension or termination of your account.
If you know or suspect that another person has your access credentials, promptly rotate the account key where available, sign out, and notify us at [email protected].
You can stop using the service at any time. You may delete individual jobs through their owner controls. Account-level access, export, correction, or deletion requests must be sent to [email protected] and are subject to identity verification and the retention limits described in the Privacy Policy.
We are the owner or the licensee of all intellectual property rights in original work on our Applications, and in the material published on them. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You shall not access, use, or disclose our original source code, techniques, algorithms, or procedures of, contained in, or relating to our Applications.
You may download extracts from our Applications for your personal use, and you may draw the attention of others to content posted on our Applications. However, you must not modify the copies of any materials in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Applications must always be acknowledged.
You must not use any part of the content on our Applications (other than content that you have uploaded, created, or edited on our Applications) for commercial purposes without obtaining a license to do so from us or our licensors.
Subject to your compliance with these terms, we grant you a revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Applications within the scope and purposes of our Applications.
If you breach these terms, your right to use our Applications will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.
Subtitles.app operates on a credit-based billing model. Credits are purchased in advance and consumed by paid processing based on the product price and billable media duration shown at purchase or submission. Some optional media operations may have separate prices when displayed.
Payment processing is handled exclusively by Stripe, Inc. When you purchase credits, you are redirected to or interact with Stripe’s secure payment interface. We do not store your full payment card details on our servers. We retain limited checkout and purchase records for payment processing, support, fraud prevention, and service analytics.
Prices are displayed in US dollars unless the checkout states otherwise. Credits have no cash value, are not transferable, and currently have no automatic expiration. Purchases are non-refundable except where required by applicable law or where we approve a request case by case. Stripe refunds, disputes, taxes, and adjustments may affect the account balance.
Paid retained media includes 30 days of storage after job completion. Automatic monthly retained-media charging and a customer storage-extension purchase are not currently enabled. Unless a separate extension is actually offered and accepted, heavy paid media is eligible for deletion after the included period while lightweight job, transcript, subtitle, billing, and audit records may remain as described in the Privacy Policy.
You can view your credit balance and purchase history from within your account dashboard.
By purchasing credits you authorize us to charge your selected payment method via Stripe. You confirm that you are authorized to use the payment method provided.
For billing questions or refund requests, contact us at [email protected].
The content which we own on our Applications (our “Content”) is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of our Content.
Although we make reasonable efforts to update our Content, we make no representations, warranties, or guarantees, whether express or implied, that our Content is accurate, complete, or up to date.
Where our Applications contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or any information you may obtain from them. We have no control over the contents of those sites or resources.
Similarly, where our Applications contain content uploaded by users, such content is provided for information only and should not be interpreted as approval by us. We assume no liability for content uploaded by users.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or for our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Applications or any content on them, whether express or implied.
We shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
In particular, we shall not be liable for any indirect or consequential loss or damage, including:
We shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Applications or your downloading of any content on them, or on any website linked to them.
We assume no responsibility for the content of websites linked from our Applications. Such links should not be interpreted as endorsement by us of those linked websites. We shall not be liable for any loss or damage that may arise from your use of them.
Whenever you make use of a feature that allows you to upload content to our Applications, you must comply with these terms.
You retain any ownership rights you may have in the content you upload to our Applications, and in any content you generate as a result of using our tools.
To provide the service, you grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, transform, process, and display uploaded content only as needed to operate the Applications and deliver your requested results. This includes sending content to the configured cloud speech, diarization, translation, media-processing, storage, and support providers identified in the Privacy Policy. The license for deleted content ends when deletion is complete, subject to temporary backup copies and records we must retain.
Transcripts, translations, speaker labels, timings, and generated media are produced by automated systems and may be incomplete, inaccurate, offensive, or unsuitable for your purpose. You are responsible for reviewing outputs before relying on, publishing, or distributing them, especially for legal, medical, employment, accessibility, or other high-impact uses.
When you upload or post content to our Applications, you confirm that you:
You warrant that any content you upload to our Applications complies with these terms, and you will be liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach.
We also have the right to disclose your identity to any third party who is claiming that content posted or uploaded by you to our Applications constitutes a violation of their intellectual property rights or right to privacy.
We have the right to remove any content you upload to our Applications for any reason, including if it does not comply with these terms.
While we take reasonable steps to prevent the loss of content you upload to or create with our Applications, you are ultimately solely responsible for securing and backing up your content.
Uploaded content is not public by default, but an owner may create or use a possession-based player/share URL or access token. Anyone with a valid link or token may be able to view its scoped content. Our operators and service providers may access content only as needed to provide, secure, troubleshoot, or legally administer the service, as described in the Privacy Policy.
If you wish to complain about content available through our Applications, please contact us at [email protected] with the following information:
If a copyright holder or their agent believes that any content on our Applications infringes their copyright, they may submit a notification under the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing (see 17 U.S.C. § 512(c)(3) for further detail):
Failure to comply with all of the requirements above may result in your DMCA notice being invalid. Copyright infringement notifications may be submitted to our Copyright Agent at [email protected].
You must not misuse our Applications by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Applications, the server on which our Applications are stored, or any server, computer, or database connected to our Applications. You must not attack our Applications via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may commit a criminal offense under the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and other applicable laws. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Applications will cease immediately.
We do not guarantee that our Applications will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access our Applications. You should use your own virus-protection software and take security precautions where possible.
You may link to our website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
We may transfer our rights and obligations under these terms to another organization. We will aim to inform you in writing if this happens.
These terms, their subject matter, and their formation are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. You and we agree that the state and federal courts located in Delaware shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms.
API use requires a valid key and is subject to the same content, billing, privacy, and acceptable-use rules as browser use. You are responsible for every request made with your key, protecting it from client-side exposure, rotating it after suspected compromise, validating automated outputs, and respecting documented size, duration, rate, and concurrency limits.
You must not bypass quotas or access controls; probe or disrupt the service; submit content you are not entitled to process; resell access without written permission; or use automation in a way that violates law, another person's rights, or these terms. We may throttle, suspend, or revoke automated access to protect customers and the service.